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Information about Telehealth

What is Telehealth?

Through audio and video over the internet, you can meet with your clinician on-the-go from your desktop, laptop, tablet, or mobile device (iOS or Android).

Telehealth allows us to connect anywhere with secure and convenient appointments that save you time and hassle. There's no need to deal with traffic when you can schedule and attend your appointments directly from a laptop or mobile device.  

What equipment do I need?

To participate in Telehealth appointments from your home, you will need one of the following devices:

  • Desktop computer with a webcam, speakers, a 2.5 GHz processor, and 4 GB of RAM

  • Laptop computer with built-in webcam and speakers, a 2.5 GHz processor, and 4 GB of RAM 

  • Tablet device with built-in webcam and speakers

  • Smartphone with at least iOS 13 or Android 7.0
    (Note: To use a smartphone, you must first download Telehealth by SimplePractice, available for iOS or Android in the app store.)

You will also need an internet connection that is at least 0.35 mbps. For optimal results, a reliable, high-speed internet connection with a bandwidth of at least 10-15 mbps will minimize connection issues and provide the best quality.

What should I do if I didn’t get the reminder with the link?

Contact me if you did not get the link so I can send it to you via email or secure messaging.

Is Telehealth private?

Just like a face-to-face appointment, your Telehealth visit will be private and confidential.

Will the appointments be recorded?

None of our appointments will ever be recorded or stored.

Does insurance cover telehealth?

Yes, in almost all cases.

How do I join a call?

If you plan to use a desktop or laptop, there is nothing to download prior to your appointment. Here are the steps to join:

  • About 10 minutes before your appointment, you'll receive an email appointment reminder with the link to join your call. Please note that the link to join the Telehealth call will only be in your email reminder and not in your text reminder. If you're set up to receive text reminders, the exact time you receive your text reminder may vary based on your cell phone carrier.

    • Note: If you have already consented to receiving text and/or email reminders, you will continue to receive them for Telehealth appointments as well. If you're a new client, make sure that you've provided your email and or mobile phone number so that I can enable email or text appointment reminders for you.

  • Click the unique link embedded in the email reminder. You may have to copy and paste the link into your web browser if clicking the link does not work. Your video call screen will now open in a new tab.

  • If I have already joined the call, you will see my face on the screen. If I have not, you will see yourself.

  • You will also see the Welcome prompt. 

  • When you are ready, type your name where it says Enter your name to join, and click Join Video Call. This will take you straight into the video call.

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If you plan to use a mobile device, here are the steps to join:

  • Download Telehealth by SimplePractice (for iOS or Android) in the app store. About 15 minutes before your appointment, you should receive an email appointment reminder. 

  • Open the reminder email on your device and click the unique link. This will open the Telehealth by SimplePractice app.

  • If you don't have the app downloaded, you will be prompted to download it on your tablet or mobile device

  • If I have already joined the call, you will see my face on the screen. If I have not, you will see yourself.

  • When you are ready, click Join Video Call. This will take you straight into the video call.

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Have a question that was left unanswered? Get in touch with me today.

Telehealth: FAQ
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